The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
Your personal information will not be used in any way other than for what it was provided for. Your shipping information will be used to send the items you purchase and the email address and messaging information will only be used if there is a question regarding your order. If you message this shop with questions about custom orders or possible work we will be happy to talk with you on Etsy messages about those. Please let us know if there is anything else we can do for you. Thank you for your continued support.
Most orders ship within three to five business days (Monday-Friday). If you need an order shipped quicker you can choose the "RUSH ORDER with Priority Shipping" option to have your order moved to the top of the list. Please do not put notes on the order saying when you need it by. They will be ignored. Message us personally.
Absolutely! You can either message me or click the request custom order button on a listing. Back bow colors and ribbon center colors can all be changed. You can choose to leave off resin centers on bows and I even order in ribbon for special requests at no extra charge to you. Just let me know what you need and I will see if I can make it happen.
If your package seems lost in the mail or shows delivered and you don't have it, YOU must reach out to your local post office. Once your order leaves my shop I have no control over it. You can find your tracking number on your order. Please call and ask the USPS and have them track down your package.
Please understand that I cannot control how long packages take to arrive once they have been shipped. The USPS is taking weeks in some cases to get packages to you. I keep an eye on all packages that leave my shop. After two weeks of no movement I set up tracking notifications. If the packages do not arrive by the 30 days mark I file for a lost mail search. I communicate with customers throughout the process. If after an additional week the package has not been found I will offer the customer a refund or reship if possible.